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Please allow up to 24 working hours for a reply. You can keep track of your open support tickets via your email, you will be notified of replies. Also on this page https://britishtv.club/tickets/ which can be found again by going to our Support page and clicking the link for your open support tickets.

In the mean time, have you read the Troubleshooting guides?

Most problems are easily resolved locally by the viewer.