ACCOUNTS & PAYMENTS How do I make payment? Password doesn’t work / I cannot log in TROUBLESHOOTING Catchup not working DEVICE SUPPORT How to watch via MAG / Android TV box / Kodi / M3U & IPTV app etc Using ProgTV app for viewing, recording & timeshift HOWTO GUIDES No kb articles found Can't find your answer above? Log a Support Ticket BUFFERING / PLAYBACK ISSUES Name * Email Address * Subject * Which country are you in? * What device/s have you tried? * Web Browser/s tested * Who is your Internet Provider? * Speedtest result – Download * Speedtest result – Upload * Speedtest result – Latency * Speedtest result – Jitter * Description of fault *